Privacy Policy
Learn how Motsto collects, uses, and protects your information.
Privacy Policy
Motsto.com is committed to protecting customer, merchant, and visitor privacy. This policy explains how we collect, use, store, and protect information when you use our website, mobile web experience, marketplace services, account features, payment flows, and support channels.
Business Information
Website: Motsto.com
Address: Pathanamthitta, Kerala, India
Customer Support: support@motsto.com
Merchant Support: merchants@motsto.com
Phone: +91 8921652221
Information We Collect
- Name, email address, phone number, billing and shipping address.
- Account login details, OTP verification status, saved addresses, wishlist, cart, and order history.
- Product, order, invoice, payment status, refund, return, and support request information.
- Merchant registration details, store details, KYC/supporting information submitted for review.
- Website usage data such as page visits, clicks, searches, device/browser information, and approximate region when available from hosting or security providers.
How We Use Information
- To create and manage customer, admin, and merchant accounts.
- To process orders, payments, invoices, shipping, returns, refunds, and customer support.
- To verify merchant applications and manage marketplace operations.
- To send OTPs, transactional emails, order updates, invoices, support replies, and important service communications.
- To improve product discovery, website performance, security, fraud prevention, and customer experience.
Payments
Payments may be processed through approved payment gateway partners such as Razorpay. Motsto does not store complete card numbers, CVV, UPI PINs, net-banking passwords, or other sensitive payment credentials on our servers. Payment processing is handled by the payment gateway under its own security standards.
Sharing of Information
We may share required information with payment gateways, shipping/logistics partners, approved merchants, email/SMS providers, hosting providers, analytics tools, legal authorities, and operational service providers only for business, compliance, support, fraud-prevention, delivery, and transaction purposes.
Data Security
We use reasonable technical and organizational safeguards to protect information. However, no online system can be guaranteed to be completely secure. Customers should keep login credentials and OTPs confidential.
Cookies and Analytics
We may use cookies, analytics tags, and first-party analytics to understand visits, clicks, searches, and site performance. This helps us improve user experience and operational reporting.
User Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal, tax, fraud-prevention, accounting, and order-record retention requirements.
Policy Updates
We may update this Privacy Policy from time to time. The latest version published on this page will apply.
Contact
For privacy or data-related requests, contact support@motsto.com or call +91 8921652221.