Shipping Policy

This Shipping Policy explains how orders placed on Motsto.com are processed and delivered.

Business Information

Address: Pathanamthitta, Kerala, India

Support Email: support@motsto.com

Phone: +91 8921652221

Order Processing

Orders are usually processed after successful payment confirmation. Processing time may vary by product, merchant, stock availability, order volume, and verification requirements.

Delivery Locations

We currently support delivery to serviceable locations in India through available logistics partners. Delivery availability may vary based on pin code, product type, merchant location, and courier coverage.

Estimated Delivery Time

Estimated delivery is generally 2 to 7 working days after dispatch for most serviceable Indian locations. Remote areas, special products, merchant-specific dispatches, public holidays, courier delays, or unforeseen events may take longer.

Shipping Charges

Shipping charges, if applicable, are shown during checkout before payment. Free delivery may be available for eligible orders or promotional offers.

Shipment Tracking

Where available, tracking details will be shared by email, account order page, SMS, or support communication after dispatch.

Delivery Attempts

Customers must provide a complete and reachable address, valid phone number, and correct pin code. Failed delivery due to incorrect address, unavailable recipient, or refusal may lead to return-to-origin and additional handling based on the order status.

Damaged or Missing Packages

If a package appears damaged, tampered, or missing items, contact us within 48 hours of delivery with order details, photos, and unboxing evidence where possible.

Contact

For shipping help, contact support@motsto.com or call +91 8921652221.